Information Hub

General Information 

What is Your gifts?

Your Gifts is a family-founded gifting business dedicated to spreading joy and creating meaningful connections through thoughtful presents. We specialize in carefully curated, high-quality gifts designed to celebrate life’s special moments. Rooted with a passion for making people smile, we believe that gifting is more than just giving an item—it’s about making memories, strengthening bonds, and bringing happiness to both the giver and receiver.

You can read more about our story in the home page section

Who is Your Gifts aimed at?

Our gifts are designed for everyone!

Do you have a physical store?

Currently, Your Gifts operates as an online store serving customers across Great Britain 

Ordering and Payment

How do I place an order?

To place an order simply add the products to your basket and follow the steps upon checkout. 

For custom orders follow the steps on our custom order page

What Payment methods do you accept?

We currently accept PayPal and stripe

Can I cancel my order or modify my order?

You can cancel or modify your order within 48 hours of placing your order. We ask you to do this as soon as possible due to our turn around times we aim to deliver quality products as quick as we can. 

Shipping and Delivery

Where do you ship to?

We currently only ship in Great Britain - England, Wales and Scotland

How much is shipping?

Our shipping cost can vary depending on which shipping option you choose. We offer two types of shipping through Royal Mail. Tracked 24 and Tracked 48. 

Tracked 48 prices:

  • Upto 100g - £2.50
  • Upto 250g - £3.50
  • Upto 2kg - £4.50
  • Upto 5kg - £7.50

Tracked 24 prices:

  • Upto 100g - £3.50
  • Upto 250g - £4.50
  • Upto 2kg - £5.50
  • Upto 5kg - £8.50

However we also offer Free shipping on orders over £70

Can my order be tracked?

Yes, all orders placed will be given a tracking number which will be emailed to you when your order is shipped.

What does shipping costs cover?

At Your Gifts, our shipping fee covers the safe and secure packaging of your items, handling, and delivery to your chosen address within the UK.

We take great care in ensuring your gifts arrive in perfect condition, ready to bring joy to your loved ones.

Tracking and delivery updates are also included for added peace of mind.

Returns and Exchanges:

What is Your Return Policy

You can find our Return policy under our home page sections 

How do I request a return or refund?

You can request a return or refund through our contact page and a member of our team will support you with this.

We aim to reply to all messages within 48 hours however this is not always possible. 

Please do not send us your return without speaking to a member of the team first.

What Items can not be returned

We do not offer returns on items that are used or broken such as:

  • Drinkware 
  • Edible Items 
  • Glassware
  • Personalised items (e.g. clothing with a name)

We also can not accept returns on digital products

Community and support:

How do I contact you?

You can contact us through our contact page on the website. 

How can I join the Community?

We currently have a community group on Facebook, you can find the link to join at the bottom of the home page. 

Do you offer exclusive deals, and pre-launches ect?

Yes!

You can sign up to recieve emails on our Home page. Alternatively you can follow our social media links for exciting updates, collection drops and behind the scenes along with discounts.

Frequently asked questions:

How does Custom orders work?

At Your Gifts, we love helping you create something truly special. To place a custom order, simply choose the product you'd like and follow the instructions provided on the page. 

Once your order is placed, we’ll get to work carefully crafting your gift by hand.

If we need any clarification, we’ll reach out via email to ensure everything is just right. Please allow a little extra time for custom orders, as each one is made with love and attention to detail.

If you have a specific idea in mind or need help personalising, feel free to contact us — we’re always happy to help bring your vision to life!

How long does my order take to come?

We aim to get your order to you as quickly as possible while ensuring every item is made with care. Most personalised orders are dispatched within 3–7working days, with standard UK delivery typically taking an additional 2–4 working days.

During busy seasonal periods, dispatch times may be slightly longer, but we’ll always keep you updated along the way. If you need your order by a specific date, please get in touch and we’ll do our best to help.

Can I include a personal note with my order?

Absolutely! We love helping you add that extra thoughtful touch. During checkout, simply add your message in the “Notes” section, and we’ll include it on a small card with your gift. Perfect for sending a surprise directly to someone special!