Your Gifts Returns Policy

At Your Gifts, we want you to feel confident and happy with every purchase. If something isn’t quite right, our return policy is designed to provide clear and fair guidelines for all returns and refunds.

Eligibility for Returns

To ensure a smooth return process, please review the following conditions:

  • Timeframe: Items must be returned within 21 days of receiving your order. Returns requested outside this window will not be accepted.
  • Condition: Returned items must be unused, unworn, and in their original packaging with all tags intact. Items showing signs of use or damage may not qualify for a refund.
  • Non-Returnable Items: The following products cannot be returned for health, safety, or customization reasons:
    • Intimate Products: Lingerie, toys, or similar items.
    • Custom or Personalized Gifts: Products specifically tailored to your specifications.
    • Perishable Items: Food items or products with a short shelf life.

How to Request a Return

If you need to return an item, follow these simple steps:

  1. Contact Us:
    Email us at info@yourgiftsbyfm.com with:

    • Your order number.
    • The name or description of the item(s) you wish to return.
    • The reason for the return.

  2. Approval Process:

    • Once your request is reviewed, we will confirm if the return meets our policy requirements.
    • Approved returns will receive a return authorization and the appropriate return address.

  3. Return Shipping:

    • Package your item securely to prevent damage during transit.
    • Use a tracked shipping method to ensure the package arrives safely.
    • Customers are responsible for the cost of return shipping unless the return is due to a faulty or incorrect item.

Refunds

  • Refunds are processed to the original payment method within 5-7 business days after the returned item has been inspected and approved.
  • Please note that original shipping fees are non-refundable unless the item was faulty or incorrect.
  • If the item is found to be damaged or used upon inspection, we may deduct a restocking fee or deny the refund.

Exchanges

Unfortunately, we do not offer exchanges due to customer fault. This includes situations such as:

  • Ordering the wrong size.
  • Choosing an incorrect product.

To avoid any issues, we strongly encourage customers to double-check product details, sizes, and descriptions before completing their purchase. If you need assistance, our support team is always happy to help prior to ordering.

Damaged or Faulty Items

If your item arrives damaged, defective, or incorrect, we’ll make it right.

  • Timeframe: Notify us within 5 days of receiving the order.
  • Evidence: Provide photos of the damage or issue to help us process your request quickly.
  • Resolution: We will offer a replacement, refund, or credit at no additional cost to you.

Important Notes

  • Returns that do not meet the above criteria may be refused or subject to additional fees.
  • We are not responsible for items lost or damaged during return shipping, so please ensure your package is securely packed and tracked.

Need Assistance?

For any questions, concerns, or help with your return, contact us at info@yourgiftsbyfm.com. We’re here to ensure your shopping experience with Your Gifts is enjoyable and stress-free.